GENERAL TERMS AND CONDITIONS

1. General

Unless otherwise agreed, these terms and conditions apply to all transactions between EPIC Snowsports GmbH and the customer. The object of the company is the operation of a snow sports school, online shop (epic-shop.ch) & The Epic Shop Priva Alpine Lodge (Dieschen sot 18, 7078 Lenzerheide).
The services provided include snow sport instruction and guiding, equipment rental, equipment servicing and sale of goods.

2. Instruction and guiding

Prices are per instructor for private instruction. CHF 90.- per hour, CHF 270 per half day (09.00 – 12.00 or 13.00 – 16.00), CHF 450.- per day ( 09.00 – 16.00 ).
Prices for semi private instruction are per person. CHF 95.- for a single course, CHF 190.- for a 2 days course & CHF 285.- for a 3 day course.
Dates and time for semi private courses are subject to change without notice.
A minimum of 2 people are required for a semi private course.
A minimum of 2 hours is required to book a private lesson
Prices are subject to change without notice.
A maximum of 6 people per guide will be accepted for off-piste guiding.
Private lessons can be split between various ages and abilities. The lesson time will not be stopped or paused when a split lesson is required.
It is not possible to stop or pause your private lesson if a break is required.
If you are late to your private lesson the lesson time will not be extended to cover and time missed.
The cost of the lessons/courses does not include the use of the lifts or equipment.
Any requests and concerns regarding eating habits, medical prophylaxis, etc. please inform in advance, so that the snow sports instructor can take the necessary measures.
Reservations can be made by telephone, email or contact page.
A reservation is only guaranteed when full payment has been received in advance.
When arranged, payments can be mad directly to the instructor/guide. Full payment is considered the total amount of time reserved and not their part of. If full payment is not made the instructor has the right to not proceed with the booking.
Gift certificates are non refundable and can not be redeemed for cash.
Gift certificates that have been issued but not paid for will not be accepted until full payment has been made.
Online paid bookings are considered as fixed, confirmed reservations.

3. Cancellation

The cancellation of fixed reservations must be made at least 24 hours before the beginning of the lesson either with the ski instructor or with EPIC Snowsports GmbH directly. Otherwise, the full tariff will be charged according to the booking.
Each started lesson or each started group course will be fully charged.
Only EPIC Snowsports GmbH or an employee can cancel lessons due to weather or snow conditions.
EPIC Snowsports GmbH reserves the right to modify, change or cancel the program or individual services after the conclusion of the contract and also during the activity, if natural and/or weather conditions or other unforeseen circumstances (greater forces, official measures of safety or other risks) so require.

4. Liability

Snowsports are considered dangerous activities. Epic Snowsports GmbH is not responsible for any accidents, injuries or deaths that may occur. It is up to the participant or responsible adult o decide what is dangerous and whether to continue or not.
Insurance is the responsibility of the participant.
EPIC Snowsports GmbH is not responsible for the damage/loss of snow sport equipment or personal belongings.

5. Reservation of accommodation

Once EPIC Snowsports GmbH has reserved accommodation for a guest, EPIC Snowsports GmbH will follow the cancellation policy of that hotel or apartment manager regarding cancellation. Any expenses that occur will be passed on the the guest duet the cancellation.

6. Jurisdiction

Each party irrevocably agrees to submit to the exclusive jurisdiction of the competent courts of Graubünden, Switzerland, over any claim or matter arising under or in connection with this agreement.

7. Equipment rental

The equipment may be collected between 16.00 – 18.00 on the evening before the first rental day and must be returned by 18.00 on the last day of the rental period. Returns made after 18.00 will incur an additional day’s rental charge.
The customer is responsible and liable for returning the rental equipment in the same condition it was before the rental period. Failure to do so the customer will be charged for a big service (CHF 79.-) or be charged the full retail price of the damaged equipment in the event the rental property can’t be repaired to its original condition.
The customer shall ensure that the equipment is looked after in such a way as to prevent it being taken by mistake, stolen or lost. In the event that rental property is taken by mistake, stolen or lost the customer will be charged the full retail price for the rental property.
The customer is not permitted to pass on the sports equipment to third parties.
Broken, lost or stolen ski poles will incur a charge of CHF 16.-.
The price includes 7.7% value added tax.
A change of category may be made at any time for an additional charge as per the price list and subject to availability. In the event of a change to a lower category, no price reduction will be made.
In the event of a delay in collecting the rented equipment the customer is requested to inform EPIC Snowsports GmbH. The reserved equipment will be held until 12.00 noon on the first day of the rental period. After which the equipment will be released for rental without the customer being entitled to compensation.
The early return of goods will only be accepted due to injury and only when the rental property have been returned as soon as possible. Early return will not be accepted due to bad weather.

8. Canellation

All reservations can be cancelled by 18.00 the night before the begin of the rental period free of charge.
Cancellations must be in writing.

9. Online and in store conditions

These general terms and conditions of business also apply to the reservation, booking and payment of rental equipment, snow sports instruction & guiding or hotel/package combinations via the Internet.

EPIC Snowsports GmbH
Voa da Solis 79
7082 Vaz/Obervaz
+41 76 759 7451
info@epic-ski.ch